Blog
Forecasting, automation and the craft of shipping AI that pays off.
2026-11-04#chatbots#e-commerce
What an e-commerce support chatbot actually returned
Response time down 85%, support costs down 60%, interactions handled up 300%. Here is where those numbers came from and what made them possible.
Read the article2026-10-28#discovery#strategy
Discovery before investing, how to pick your first AI project
Most failed AI projects were chosen badly, not built badly. A four-meeting discovery phase avoids both.
Read the article2026-10-14#PE-1#forecasting
Why we built PE-1, our own prediction transformer
Renting a general-purpose model is fine for chat. For forecasting, we needed a model that reads time the way a language model reads text.
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